Privacy Policy

Last updated: 6 October 2026

1. Who we are

This website is operated by F and B Property Investments (Pty) Ltd (registration number 2023/752565/07), trading as F and B Water Treatment & Chemical Supplies (“F and B”, “we”, “us” or “our”). We are a broker and delivery agent for water treatment chemicals, agricultural and industrial chemicals, cleaning detergents and fertilisers, serving Gauteng, Free State and Limpopo.

• Physical address: 198 Negester Klein-Kariba Lifestyle Estate, Bela-Bela, Limpopo, 0480
• Postal address: Private Bag X1606, Bela-Bela, 0480
• Phone / WhatsApp: 083 468 1670
• Office: 014 736 2882
• Email: bertvanzyl3@outlook.com

We are the “responsible party” for the personal information described in this policy, which means we decide why and how it is processed.

2. Information Officer

Our Information Officer is Cornelis Gysbert (Bert) van Zyl, Director. You can contact him about anything in this policy, or to exercise your rights, at bertvanzyl3@outlook.com or 083 468 1670.

3. Personal information we collect

We only collect information that we need to respond to you, supply products and provide our services. Depending on how you deal with us, this may include:

• Enquiry details: your name, business name, phone or WhatsApp number, email address and location, and the details you give us about your enquiry – such as the product or service you need, your water source, a description of your water problem, approximate quantities and whether you have an existing water test result.
• Documents and photos you upload or send us: such as water test reports, site reports and photographs.
• Order and delivery details: delivery address, site contact person and contact numbers, and the products and quantities ordered.
• Billing details: company name, registration and VAT numbers, billing address and payment records. We do not collect or store card details on this website.
• Water testing and site assessment information: the address of the property or site, sample results and the findings and recommendations relating to your water system.
• Communications: the content of emails, WhatsApp messages and phone calls you have with us.
• Technical information: when you visit this website, our hosting server automatically records basic technical information such as your IP address, browser type, the pages you visit and the date and time of your visit.

Where you are a business, some of this information relates to your employees or representatives. Please make sure they are aware that you are sharing their details with us.

4. How we collect it

We collect personal information directly from you when you complete the enquiry form on this website, contact us by WhatsApp, phone or email, place an order, or arrange a water test or site visit. We may also receive information from the laboratories and technical partners we work with when they carry out testing or assessments that you have asked us to arrange.

5. Why we use it

We use your personal information to:

• respond to your enquiry and advise you on suitable products;
• source products from our suppliers and prepare quotations;
• process, deliver and invoice your orders;
• arrange water testing through SANAS-accredited laboratories, interpret the results and make treatment recommendations;
• arrange site visits and plant assessments with our technical partners;
• keep records of our dealings with you and meet our legal, tax and accounting obligations;
• keep this website secure and working properly.

We process your information because you have consented to it, because it is necessary to take steps at your request or to carry out a contract with you, because we are required to by law, or because it is necessary for our legitimate interest in running and improving our business – as permitted by section 11 of POPIA.

6. Marketing

We do not send marketing messages to people who have only made an enquiry unless they have agreed to receive them. If you are an existing customer, we may occasionally contact you about similar products and services, and you can opt out at any time by replying “stop” or telling us by email or WhatsApp. We never sell or rent your personal information to anyone.

7. Who we share it with

We only share your personal information where it is needed for the purposes above, and with parties who are required to keep it confidential:

• Suppliers: the South African suppliers and vetted importers we source products from, where they need your delivery details to fulfil your order.
• Delivery and logistics providers: to deliver products to your site.
• Laboratories and technical partners: SANAS-accredited laboratories and the technical partners who carry out water testing, site visits and plant assessments that you have asked us to arrange.
• Service providers: the companies that host and maintain this website and provide our email and messaging services.
• Professional advisers and authorities: our accountants and legal advisers, and government or regulatory bodies where we are required to by law.

8. WhatsApp and email

If you contact us on WhatsApp, your messages are also processed by WhatsApp (Meta Platforms) under its own terms and privacy policy. Email sent to us is handled by our email provider. Please avoid sending sensitive information, such as banking passwords, by WhatsApp or email.

9. Information stored outside South Africa

Some of our service providers, such as our email and messaging providers, may store information on servers outside South Africa. Where this happens, we only use providers that are subject to laws, binding rules or agreements that give your information a level of protection substantially similar to POPIA, as required by section 72 of the Act.

10. How we protect it

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. These include password-protected systems, limiting access to the people who need it, and using a secure (HTTPS) connection on this website. Enquiries submitted through the website are stored in our website’s protected database and sent to our business email. If we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as required by POPIA.

11. How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires:

• enquiries that do not lead to an order are deleted within 24 months of our last contact;
• order, delivery and invoicing records are kept for at least five years, as required by South African tax law;
• water test results and site assessment reports are kept for as long as we supply you, so that we can compare results over time, and deleted within 24 months after our last dealings with you.

12. Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you and request a copy of it;
• ask us to correct information that is inaccurate, incomplete or out of date;
• ask us to delete information we are no longer entitled to keep;
• object to us processing your information, including for direct marketing;
• withdraw your consent at any time, without affecting processing that took place before you withdrew it;
• lodge a complaint with the Information Regulator.

To exercise any of these rights, contact our Information Officer at bertvanzyl3@outlook.com. We may need to confirm your identity before acting on your request, and we will respond within a reasonable time.

13. Cookies

Cookies are small files stored on your device when you visit a website. This website uses essential cookies that are needed for the site and the enquiry form to work properly and securely. We do not use advertising cookies. If we use analytics tools to understand how visitors use the site, they collect information in aggregated form that does not identify you personally. You can block or delete cookies in your browser settings, although some parts of the site may then not work as intended.

14. Children

Our products and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18.

15. Other websites

This website may link to other websites, such as WhatsApp or our suppliers’ sites. We are not responsible for how those websites handle your personal information, and we recommend that you read their privacy policies.

16. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.

17. Complaints

If you have a concern about how we handle your personal information, please contact our Information Officer first so that we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator:

• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
• Complaints: POPIAComplaints@inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• Phone: 010 023 5200
• Website: inforegulator.org.za